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試験の準備方法-一番優秀なADX261テスト模擬問題集試験-有難いADX261試験関連情報

数千人のSalesforce専門家で構成された権威ある制作チームが、ADX261学習の質問を理解し、質の高い学習体験を楽しんでいます。試験概要と現在のポリシーの最近の変更に応じて、ADX261テストガイドの内容を随時更新します。また、ADX261試験の質問は、わかりにくい概念を簡素化して学習方法を最適化し、習熟度を高めるのに役立ちます。もう1つ、ADX261テストガイドを使用すると、試験を受ける前に20〜30時間の練習でAdminister and Maintain Service Cloud準備時間を短縮できることは間違いありません。

Salesforce ADX261 認定試験の出題範囲：

トピック
出題範囲

トピック 1

Industry Knowledge: It explains the factors that influence KPIs and key Contact Center metrics. Moreover, it discusses risks, benefits, and business challenges. Lastly, it focuses on industry standards and general capabilities.

トピック 2

Contact Center Analytics: The topic discusses develop reports and dashboards in Salesforce.

トピック 3

Implementation Strategies: This topic deals with participating in a successful consulting engagement, recommending suitable deployment and training strategies, and explaining considerations and implications for data migration, data governance, data quality, and large data volumes.

トピック 4

Knowledge Management: It explains Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices as well as determining how to configure Knowledge.

トピック 5

Intake and Interaction Channels: It discusses recommending the suitable approach to intake channels and their design. The topic also discusses the use cases and functionality for proposed interaction channels. Lastly, it delves into design considerations and best practices.

>> ADX261テスト模擬問題集 <<

ADX261試験関連情報 & ADX261日本語pdf問題

Japancertお支払いが完了すると、システムから5〜10分以内にSalesforce電子メールが届きます。その後、高品質のADX261試験ガイドを使用してすぐに学習できます。誰もが時間が非常に重要であることを知っており、ADX261試験に合格するために効率的に学習したいと考えています。 ADX261の実践教材を発見したら、彼らは間違いなく学習する時間をつかむことを望むでしょう。したがって、支払い後、Administer and Maintain Service Cloud試験データベースにダウンロードすることが製品の利点です。早急にADX261ガイドトレントをダウンロードして使用すると、ADX261証明書を早く取得できます。

Salesforce Administer and Maintain Service Cloud 認定 ADX261 試験問題 (Q136-Q141):

質問 # 136
Cloud Kicks (CK) wants to adopt artificial intelligence (Al) for improving case closure key performance indicators (KPIs) and product support planning within its Service organization. CK has at least 1,000 closed cases from which it can predict accurate values for fields that are empty. CK has yet to implement any Einstein Al products.
Which approach should the consultant recommend to start. Al efforts at CK?

A. Review and address Case data issues and set up Einstein Article Recommendations.
B. Confirm there are enough closed cases and turn on Einstein Service Al Grounding with Cases.
C. Review and address Case data issues and set up Einstein Classification Apps.

正解：C

質問 # 137
Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles from another knowledge base. The current knowledge base includes how-to guides written in HTML.
What is the recommended method to import the how-to guides into Salesforce Knowledge?

A. Change the HTML format first to support subfields.
B. Modify the import parameters to specify HTML encoding.
C. Create an HTML file for each rich text area field.

正解：C

質問 # 138
Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?

A. Set up communication channel layouts in the object manager to use Insert Article into Social post.
B. Set up insert Article into Social post and enable the customer community portal.
C. Create a Chatter group and invite the customer to join with an external chatter user.
D. Create a Visualforce page on the customer community portal.

正解：A

解説：
Setting up communication channel layouts in the object manager to use Insert Article into Social post is a solution that can enable article insertion into social interactions in Lightning Knowledge. Communication channel layouts allow administrators to customize how articles appear in different channels, such as email, chat, or social media. Insert Article into Social post is an action that allows agents to insert articles into social posts using Social Customer Service. Verified Reference: : https://help.salesforce.com/s/articleView?id=sf.knowledge_communication_channel_layouts.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.knowledge_insert_article_content_email.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.social_customer_service_overview.htm&type=5

質問 # 139
Which advantage does Salesforce provide with the OpenCTI framework?

A. Developers can Integrate with any telephony platform available with minimal need for customization.
B. Agents can run their softphone at the operating system level, embedded in the task bar or system tray.
C. Agents can use telephony on a wide range of browsers and operating systems while only developing once.

正解：C

質問 # 140
Universal Containers (UC) is configuring a self-service page for customers to find Knowledge articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but wants to ensure that the bot only directs cases to live agents during normal business hours and observes holidays.
How should a consultant meet this requirement?

A. Configure the Einstein Bot with an Action that queries for the Default Business Hours and active Holiday records and directs the customer to a case form when agents are unavailable.
B. Configure the Einstein Bot to direct customers to an agent except for designated holidays and instruct Omni-Channel agents to sign off at the end of business
C. Configure the Einstein Bot with a default message when customers log a case letting them know they should expect a delayed response outside of business hours. hours or on holidays.

正解：A

解説：
To meet the requirement of directing cases to live agents only during business hours and considering holidays, configuring the Einstein Bot with an action to check for Default Business Hours and active Holiday records is recommended. This ensures that customers are directed to submit a case form when live agent support is not available, maintaining service expectations.

質問 # 141
......

我々JapancertのSalesforceのADX261試験のソフトウェアを使用し、あなたはSalesforceのADX261試験に合格することができます。あなたが本当にそれぞれの質問を把握するように、あなたが適切なトレーニングと詳細な分析を得ることができますから。購入してから一年間のSalesforceのADX261ソフトの無料更新はあなたにいつも最新の試験の知識を持たせることができます。だから、こんなに保障がある復習ソフトはあなたにSalesforceのADX261試験を心配させていません。

ADX261試験関連情報: https://www.japancert.com/ADX261.html